Legal
Refund Policy
Last updated 15 August 2026
This policy explains when a booking, diagnostic or other service fee paid to Archis Tech in connection with a repair is refundable. Different services may have different fees, and the applicable fee will always be shown before payment.
For online repair bookings, the current diagnostic fee is R199. It covers the initial assessment and, if you proceed with an approved repair, is deducted from the final repair amount where stated in your quotation.
Refundable before assessment begins
If you cancel before the applicable diagnostic or assessment work has started, the fee is fully refundable.
Simply dropping off or delivering your device does not make the fee non-refundable. The assessment must have actually started.
Non-refundable once assessment has started
Once diagnostic or assessment work has started, the applicable fee is generally non-refundable because it covers the assessment work performed. This applies even if:
- You decide not to proceed with the repair after receiving the quote
- We determine that the device cannot reasonably be repaired
In both cases, the diagnostic service has still been performed.
When we refund the fee
If Archis Tech is unable to carry out the assessment for reasons on our side, the applicable fee will be refunded. This may include situations such as an extended delay that prevents us from carrying out the assessment.
How refunds are processed
Where a refund is approved, we will normally refund the amount using the same payment method used for the original payment. Where this is not practical, we may arrange another suitable refund method with the customer.
Refund processing times may vary depending on the payment method, payment provider or financial institution involved — please allow up to 10 business days.
Repair costs
This policy covers booking, diagnostic and other service fees only.
Refunds relating to the final repair cost are handled separately based on the circumstances and any applicable warranty or consumer rights. See our Repair Warranty for more information.
Contact us
Questions about a refund? Reach us at:
Archis Tech
123 Parliament St, Gqeberha Central, Gqeberha, 6001
+27 63 006 8553
hello@archistech.co.za